Refunds and cancellations.

A boost buys a featured placement that is delivered the instant your payment is captured: your boost balance is credited and your listing is ranked by the published formula from that moment. Because the service is consumed immediately and continuously, fees cannot be refunded or cancelled once captured, including if you later close the role, if the listing is removed for breaching our content rules, or if you are unhappy with the number of views or applicants.

• Failed or partial payments. If Dodo Payments reports a payment as failed, or captures an amount that doesn't match the order, nothing is credited and any captured amount is refunded to the original method automatically.
• Duplicate payments. If the same order is paid twice, the second payment is refunded.
• Our error. If a listing is never published because of a fault on our side, we refund in full.

Refunds are issued via Dodo Payments and typically appear in 5–10 working days.

Reply to your invoice email or use the grievance form. Please quote the invoice number.